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Frequently asked questions

You can book one room after another. At the end of your first reservation you will have the opportunity to click ‘book further rooms’ to book an additional room. This way your pre-selected dates as well as account details stay in your booking form which means you can quickly go through the menu and complete your booking.

On very few occasions the room requests are for identical bookings (for example 5 double rooms).

On our platform we want to ensure to provide you the best choice possible when selecting your rooms. This means every reservation is individual from selecting your room to Europa-Park entrance tickets as well as additional service.

To ensure that the process is not too complex and you can navigate around the booking steps easily you can only book one room at the time.

You can get your booked tickets at the hotel reception. You can then access Europa-Park directly through the hotel entrance. As a hotel guest, Europa-Park opens early for you; 30 minutes before the official opening time in the summer season and 60 minutes in the winter season, with changing attractions. This can be used from the day-of-arrival with a valid admission ticket. The opening times of Europa-Park can be found here. Europa-Park is closed during the low season.

Please note that the indoor water world Rulantica has a limited capacity. Due to the high demand, we recommend booking the tickets with a hotel reservation before visiting.

There is no guarantee that tickets will still be available on-site. You can get your booked tickets at the hotel reception. As a hotel guest, the indoor water world Rulantica opens 60 minutes before the official opening time for you. The opening times of the indoor water world Rulantica can be found here.

You can enter the coupon/voucher at the end of your booking, after confirmation of your data and the method of payment.

Displayed will only be the hotels which are available at the selected period of time. 
If you are nevertheless interested in a special hotel, you can contact the tour operator Ameropa or DerTour (in Switzerland: Railaway and Hotelplan) for more information.

Generally you don’t have to pay for your room in advance when booking online. You are only required to register your credit card to guarantee your reservation.


There are however special offers available for selected time periods which have different payment conditions. Those clearly noted offers do require advance payment. 


You can choose from the following online payment methods: VISA, MASTERCARD, AMEX, PayPal, Klarna Sofort Banking (instant bank transfer), giropay (if you have a German bank account which is registered for giropay) as well as PostFinance (if you have a Swiss bank account with PostFinance). 

The hotel will require a credit card to make the booking. If you don’t have a credit card you will have the option to pay online in advance for the booking. Please select during the booking process the option giropay. Via giropay you can conveniently pay via an online bank transfer from your own account (assuming that you have a German account and that your bank cooperates with giropay).

Select your desired room FAQ

The Select Your Desired Room service is free of charge and open exclusively to all members of Europa-Park’s Hotel Friends Program.

You have to book your room online at www.europapark.de/reservations. The reservation has to be made at least 30 days before the arrival date. If all conditions are met, this option will appear directly after the booking process in the confirmation screen.

No, the service is directly attached to the online reservation. The selection of the room has to be made during the reservation process. After the browser screen is closed, the offer expires. A posterior change to the desired room is not supported online.

The selected desired room will be treated as highest priority. There may always be unforeseen changes in hotel operations. A binding commitment is therefore not possible.

No, this service is considered a ‘request’. A 100% guarantee is not possible. The hotel only guarantees for the selected room category. There is no claim for price reduction. If any changes are made, no preliminary information is given.

All Europa-Park hotels as well as the Europa-Park Camp Resort offer this service.

No, the desired room will be digitally filed in the reservation. There is no written confirmation.

This service is exclusive for Europa-Park Hotel Friends members only. You can still become a member at any time and free of charge. Sign up here.

All available rooms in the reserved category at the time of the reservation will be shown. If your stay is longer than one night, only the rooms available for the whole stay will be offered. If no free rooms are shown the allocation is exhausted and the option to select a desired room is not possible anymore.

This is up to your personal preference. Do you prefer rooms on higher floors or a room on the ground floor? Is the view important to you? Should your room be easy to reach or further away from the lift? Choose from all free rooms the one which is the most appropriate for you or in which you have felt particularly comfortable during one of your previous stays.

Cancellation and modification of a reservation

Yes. You can cancel your reservation by logging into your account and navigating to the My Reservations tab. Click on the recycling bin icon to cancel your chosen reservation. Your cancellation will be confirmed by email shortly thereafter.

Please note, you should always check the cancellation policy of your chosen reservation. Special cancellation policies may apply for reservations that cannot be cancelled free of charge (e.g. special rate offers). In such cases, you can find the cancellation policies in the column on the right instead of the recycling bin icon.

If you want to rebook or cancel your prepaid stays, please contact our reservation team at +49 7822 8600

Cancellation policies differ from room to room. Normally you can change or cancel your booking free of charge up to 3 days before arrival. You will find conditions for respective bookings under the Rate Provision tab. You can also find this information in your confirmation email. Please note that the conditions for reservations that cannot be cancelled free of charge and for special offers may differ. In such cases you will find the cancellation policies in the column on the right in your account under the My Reservations tab instead of the recycling bin icon.

Pre-Check-In

You can check in online as soon as you receive your booking confirmation. If you have booked your room through a travel agency, the Pre-Check-In will be available two days after the you made the booking at the earliest.

You can find the reservation number on the booking confirmation in the top left corner. If you have booked through a travel agency, please refer to the voucher for your number.

You can check in every reservation online, if you have the first name and surname as well as the email address of the main traveller, and the reservation number. Furthermore, you will need the address of the main traveller and the names and dates of birth of all companions in order to be able to finalise the Pre-Check-In. If the main traveller does not live in Germany, you will also require the passport number (identity card/ID card/passport) of the main traveller.

Of course. You can also check in your Camp Resort booking online as soon as you receive the booking confirmation.

You need the first name and surname as well as the email address of the main traveller, and the reservation number. Furthermore, you will need the address of the main traveller and the names and dates of birth of all companions in order to be able to finalise the Pre-Check-In. If the main traveller does not live in Germany, you will also require the passport number (identity card/ID card/passport) of the main traveller.

Please try again later. If it does not work later either, please get in touch with our support team at precheckin.booking@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

No. The Pre-Check-In is independent from the payment of your reservation. You can pay your reservation online at any time, using your personal payment link on the booking confirmation, or contactless with your credit card at the reception during your stay.

Unfortunately, you cannot edit your details after completing the Pre-Check-In. If you would like to change your details, or have inserted incorrect details, please contact our support team via email (precheckin.booking@europapark.de - We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or call us at +49 7822 8600.

No, you can only change or cancel your reservation via email or by calling us. If you have booked your stay through a travel agency, please get in touch with your contact person there. Please have your reservation number ready. You can contact us at hotel@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

If the conditions of your reservation allow a rebooking or cancellation, then this will also be possible after completing the Pre-Check-In, according to the booking conditions. Please get in touch via email at hotel@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

If you don’t complete the Pre-check-in, this will not affect your existing reservation. However, we recommend you complete your Pre-Check-In as you will help us make your stay as contactless as possible and accelerate the registration process at your arrival. Thank you!

Yes, you can. The Pre-Check-In is independent from the payment of your reservation. You can pay your reservation online at any time, using your personal payment link on the booking confirmation, or contactless with your credit card at the reception during your stay.

The Pre-Check-In is a free service offer of the Europa-Park GmbH & Co Hotelbetriebe KG. We are committed to making your stay as comfortable as possible to reduce waiting time, and to accelerate the arrival process. We are therefore offering the Pre-Check-In online, so you can maximise you stay and Experience.Time.Together!

You will receive your room key on the day of arrival at the reception of your booked accommodation. Your room will be ready by 3.30pm at the latest. If your room is available earlier, you can of course move into your room earlier. We can also send you a text message as soon as your room is available. Please provide us with your mobile number and the request to receive a text notification.

Your room will be ready by 3.30pm on the day of arrival at the latest. We can also send you a text message as soon as your room is available. Please provide us with your mobile number and the request to receive a text notification.

You will receive your purchased tickets at the reception of your booked accommodation on the day of arrival.

You will receive a success message at the end of the Pre-Check-In if all details have been inserted correctly. You will not receive an additional written confirmation.

You can check in your reservation online as soon as you receive your booking confirmation. The Pre-Check-In is possible at any time and is independent from the booked time period. We recommend completing the Pre-Check-In as early as possible. If the Pre-Check-In for your reservation is not available yet, please try again later.

You have the option to save the details of your accompanying travellers for your next stay. In this case, your accompanying travellers will also be suggested in future bookings and Pre-Check-Ins. Please select the option ‘Remember this person for future bookings’ when adding your accompanying travellers.

Perhaps you have booked your stay through a travel agency and not directly with the hotel. In this case, your contact details are not held by the hotel. Therefore, your stay was not automatically linked to your account. Please enter your address again or link your stay beforehand.

Please get in touch with our support team, with a detailed description of the error or a screenshot. You can contact us via email at precheckin.booking@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling us at +49 7822 8600.

We use your data exclusively for the fulfilment of the contractual booked services. They will not be passed on to third parties. You can find further information at https://www.europapark.de/en/info/privacy-statement.

The Europa-Park GmbH & Co - Hotelbetriebe KG processes and uses your data to process and implement the accommodation contract. The legal basis for the specified details are the paragraphs 23 and 24 of the Registration Act / GBI and the general terms and conditions.

For an improved hotel process, we also save the dates of birth of the accompanying persons, as age is significant when calculating the price of hotel rooms, tickets as well as buffet prices. Your details will be automatically deleted after 10 years.

A withdrawal is possible at any time via email at datenschutz@europapark.de, or by post, Europa-Park GmbH & Co - Hotelbetriebe KG, Datenschutz, Europa-Park-Str.4+6, 77977 Rust. We will delete your details immediately. If deletion is not possible due to legal requirements of tax and commercial law, your data will only be processed for legal obligations. Processing for commercial purposes will no longer take place after an objection.