Questions about arrival and stay

The Europa-Park hotels, the Camp Resort and the Europa-Park Camping are located in the border triangle region of Germany, France and Switzerland and are therefore easy to reach. Whether you are travelling by car, public transport, a bus tour operator, long-distance bus or plane - here you will find the most important information at a glance!

All Europa-Park hotels except hotel ‘Krønasår’ are located directly at Europa-Park and have a separate entrance to Europa-Park. Guests of hotel ‘Krønasår’can take the Hotel Shuttle to the stop 'Hoteleingang' (hotel entrance) and then use the hotel entrance as well. Details can be found on the site map.

Die Wasserwelt Rulantica liegt neben dem Hotel Kronasar und hat einen separaten Einlass. Gäste des Hotel Kronasar können direkt über eine Verbindungsbrücke zur Wasserwelt gelangen. Gäste aus den anderen Europa-Park Hotels können mit dem Hotel Shuttle bis zur Haltestelle “Rulantica” fahren und dort über den Haupteingang in die Wasserwelt gelangen. Details können dem Lageplan entnommen werden.

The Camp Resort is located near the main entrance of Europa-Park. Guests of the Camp Resort can enter Europa-Park directly from the main entrance. Details can be found on the site plan.

On presentation of the booking confirmation, the tickets can be collected on the day of arrival at the respective hotel reception or Camp Resort reception. Registration at the booked hotel or Camp Resort is, in each case, mandatory. Guests who have booked a stay at the hotel 'Castillo Alcazar', please contact the reception of the hotel 'El Andaluz'.

Tickets that have already been purchased can be presented upon arrival at the reception. The reception desk will check these for validity and mark current admission tickets with a hotel stamp. With this stamp, you can also use the hotel entrance to Europa-Park as well as the VIP opening times. If the ticket you have brought with you has expired, the value of the ticket will be credited and a new ticket will be issued.

Hotel guests with a ClubCrd can enter Europa-Park directly via our hotel entrance. However, it is important to contact the reception before visiting Europa-Park. The ClubCard will be digitally recorded here in order to use the hotel entrance.

All hotel guests who have a valid Europa-Park ticket for the current day are allowed to enter Europa-Park half an hour earlier during the summer season and one hour earlier during the winter season. In Rulantica, VIP access with a valid ticket can be used all year round, one hour before the official park opening. Please note that only some selected attractions are open. This offer is valid on the day of arrival, during your stay and on the day of departure. It is also exclusively reserved for Europa-Park hotel guests. Europa-Park Club members can also make use of VIP entry to Europa-Park with an overnight stay in a hotel. However, this cannot be transferred to friends or family members who are not staying at one of the Europa-Park hotels.

To save time on arrival, the pre-check-in can be used. Further information can be found here.

It is not a problem to arrive early, but the room will only be available from 03.30 pm. The offers for hotel guests, such as VIP access, are valid on the day of arrival, during the stay, as well as on the day of departure, and can already be used from the morning of the day of arrival.

Rooms are available from 3.30pm. If the room is ready before 03.30pm, upon request, we will send our guests a text message or push notification. In order to receive the text, it is necessary to give your mobile phone number at the hotel reception upon arrival. Users logged into the Europa-Park Hotel App can receive a push notification. The room key can be picked up at the respective reception desk.

The room can also be occupied after Europa-Park or Rulantica has closed. Hotel guests have two options:

Direct registration in the morning when collecting the tickets at the respective reception. The room will be available from 3.30pm, but can also be occupied at an earlier or later time by using the text message or push notification service. If you plan to arrive or check in after 6pm, simply call +49 7822 860-0 to let us know.

For further information please contact the reception staff. The reception is open 24 hours a day.

At all Europa-Park hotels, there are rooms available where luggage can be deposited before checking in and also after checking out. The reception team will be happy to help you with this. We accept no liability for loss.

All hotel receptions have lockers in which valuables can be locked away free of charge. In the Camp Resort there are free lockers on the premises. The hotels 'Colosseo', 'Santa Isabel' and 'Bell Rock' are also equipped with lockers in the rooms/suites. The hotels 'El Andaluz' and 'Castillo Alcazar' only have safes in the suites.

For dinner it is recommended to make a table reservation in advance. The Guest Relations Team will be happy to take these via email at An online reservation is possible at, as well as in the Europa-Park Hotel app. Reservations are generally not possible in the bars.

Questions about online booking

  • Easy and secure booking, we work with the ‘SSL secure GlobalSign’ programme
  • Receive a booking confirmation directly after completing the booking
  • Make bookings around the clock from anywhere
  • Large selection of room categories
  • Direct booking possible without credit card
  • No advance payment required*
  • Bookings can be cancelled free of charge up to 3 days before arrival*.
  • Special promotional prices are available at certain times
  • Tickets for events can be booked
  • The number of admission tickets for Europa-Park is freely selectable
  • Wellness treatments can be booked in addition
  • View additional information directly when booking
  • As Best Friend, get 10% discount on overnight stay and breakfast

            * Reduced promotion rates may have special conditions

On the account page, you can view your personal data, as well as upcoming reservations, previous cancellations and table reservations.

Room preferences can also be specified. If the reservation is booked via the tour operator, it is possible to link the external reservation with your own account on the account page. The Hotel Friends programme is also integrated, allowing you to manage eligible stays and view your current status.

Several rooms can only be booked one after the other. At the end of the first reservation there is the possibility to book additional rooms by clicking on 'reserve another room'. The default settings for the travel date, as well as the personal account details, are retained so that further bookings can be made quickly.

Only rarely are rooms requested for identical bookings, such as 5 double rooms. However, Europa-Park hotel guests are given the greatest possible flexibility when booking a room. Therefore, every reservation can be individualised to a great extent - from the room to the tickets for Europa-Park as well as Rulantica, and much more. To ensure that this process does not become too complex and to make it easy to find your way through the booking process, booking several rooms can only be done consecutively.

It is possible to indicate at the time of booking that the booking is being made for another person. It is important to list the names and dates of birth of the persons arriving.

The hotels that are available for the selected combination of number of persons and time period are always displayed. If the desired Europa-Park hotel is no longer available, it is also possible to contact the tour operators Ameropa, Neckermann or DerTour (for Switzerland: Railaway and Hotelplan) to check whether they still have room allocations.

The child is included in the price of accommodation if sleeping in the parents' bed.

For an extra charge of €6.00 per night and per child, a cot can be added to the room, or a normal bed for an extra charge of €15.00 per night and per child (please write your request in the comment line).

Breakfast is included in the room price and does not have to be booked separately. When the room key is issued, a breakfast voucher is issued per night, which must be presented in the restaurant in the morning (except the Europa-Park Camping).

Tickets for Europa-Park and Rulantica are not automatically included in the overnight stay prices. There are however selected offers which include admission tickets for Europa-Park or Rulantica. In this case, this will be explicitly pointed out. In step 1 of the online booking process, only the overnight stay in one of the Europa-Park hotels will be displayed. Admission tickets can be added in the following steps.

You can get your booked tickets at the hotel reception. You can then access Europa-Park directly through the hotel entrance. As a hotel guest, Europa-Park opens early for you; 30 minutes before the official opening time in the summer season and 60 minutes in the winter season, with changing attractions. This can be used from the day-of-arrival with a valid admission ticket. The opening times of Europa-Park can be found here. Europa-Park is closed during the low season.

Please note that the indoor water world Rulantica has a limited capacity. Due to the high demand, we recommend booking the tickets with a hotel reservation before visiting. There is no guarantee that tickets will still be available on-site. You can get your booked tickets at the hotel reception. As a hotel guest, the indoor water world Rulantica opens 60 minutes before the official opening time for you. The opening times of the indoor water world Rulantica can be found here.

In terms of price, it makes no difference whether the tickets are booked online in advance or on site at the reception, regardless of how many days. (Excluded from this is the summer/winter promotion. For this special, the 20% discount can only be granted if the tickets are booked online and the booking conditions are observed). In general, it is cheaper to buy a Europa-Park multi-day ticket instead of a new day ticket every day. Please also note that Rulantica admission tickets are date-specific and availability is limited, so the water world may be fully booked when purchased on site.

After having selected your room, the next step is to add the Europa-Park and Rulantica tickets, as well as any events, to your booking under ‘Events & Extras’.

Unfortunately, the Europa-Park Club Card is currently not available. An extension of existing cards is also not possible. Further information can be found here.

Promotional rate: On selected periods, the ‘promotional rate’ can be booked with a 20% discount on accommodation, breakfast and admission. Please note the booking conditions. Offer for guests aged 60+: From the age of 60, guests receive a discount on admission tickets for Europa-Park and Rulantica as well as a discount for one overnight stay (Sunday - Thursday). Long stay discount: If you stay for 4 or more nights in one of the Europa-Park hotels or Camp Resort, you will receive a 10% discount on accommodation and breakfast from the 4th night on. Further information and current offers on our website.


Yes. You can cancel your reservation by logging into your account and navigating to the My Reservations tab. Click on the recycling bin icon to cancel your chosen reservation. Your cancellation will be confirmed by email shortly thereafter.

Please note, you should always check the cancellation policy of your chosen reservation. Special cancellation policies may apply for reservations that cannot be cancelled free of charge (e.g. special rate offers). In such cases, you can find the cancellation policies in the column on the right instead of the recycling bin icon.

If you want to rebook or cancel your prepaid stays, please contact our reservation team at +49 7822 8600

The cancellation conditions vary from room to room. Normally bookings can be cancelled or rebooked free of charge up to 3 days before arrival. You can find the respective booking conditions on the 'Tariff Regulations’ page, as well as in the reservation confirmation. The conditions for reservations that cannot be cancelled free of charge and special offers may differ. In case of late cancellation, we charge a cancellation fee of at least 80% of the accommodation amount.

The reservations department is available daily (excl. 25th December).

During the summer season the reservation department is available at the following times:

Monday - Friday and Sunday: 08.00 am – 09.00 pm

Saturday from 08.00 am – 07.00 pm

During the summer holidays of Baden-Württemberg you can reach the reservation department at the following times:

Monday - Sunday from 08.00 am – 10.00 pm

During the winter and low season, the reservation department is available at the following times:

Monday - Friday and Sunday: 08.00 am – 09.00 pm

Saturday from 08.00 am – 07.00 pm

The reservations department can be contacted by telephone on +49 7822 860-0* and by email at hotel@europapark.deThe group reservation (from 20 persons or 3 rooms) can be made by calling +497822 860-5676 as well as by sending an email to

* for international guests: +497822 860-5679

Questions about the pre-check-in

You can check in online as soon as you receive your booking confirmation. If you have booked your room through a travel agency, the Pre-Check-In will be available two days after the you made the booking at the earliest.

You can find the reservation number on the booking confirmation in the top left corner. If you have booked through a travel agency, please refer to the voucher for your number.

You can check in every reservation online, if you have the first name and surname as well as the email address of the main traveller, and the reservation number. Furthermore, you will need the address of the main traveller and the names and dates of birth of all companions in order to be able to finalise the Pre-Check-In. If the main traveller does not live in Germany, you will also require the passport number (identity card/ID card/passport) of the main traveller.

Of course. You can also check in your Camp Resort booking online as soon as you receive the booking confirmation.

You need the first name and surname as well as the email address of the main traveller, and the reservation number. Furthermore, you will need the address of the main traveller and the names and dates of birth of all companions in order to be able to finalise the Pre-Check-In. If the main traveller does not live in Germany, you will also require the passport number (identity card/ID card/passport) of the main traveller.

Please try again later. If it does not work later either, please get in touch with our support team at (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

No. The Pre-Check-In is independent from the payment of your reservation. You can pay your reservation online at any time, using your personal payment link on the booking confirmation, or contactless with your credit card at the reception during your stay.

Unfortunately, you cannot edit your details after completing the Pre-Check-In. If you would like to change your details, or have inserted incorrect details, please contact our support team via email ( - We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or call us at +49 7822 8600.

No, you can only change or cancel your reservation via email or by calling us. If you have booked your stay through a travel agency, please get in touch with your contact person there. Please have your reservation number ready. You can contact us at (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

If the conditions of your reservation allow a rebooking or cancellation, then this will also be possible after completing the Pre-Check-In, according to the booking conditions. Please get in touch via email at (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

If you don’t complete the Pre-check-in, this will not affect your existing reservation. However, we recommend you complete your Pre-Check-In as you will help us make your stay as contactless as possible and accelerate the registration process at your arrival. Thank you!

The pre-check-in can also be used without payment already made. After the successful pre-check-in, our guests are free to settle the booking. However, the reservation can also be paid online at any time using the personal payment link in the reservation confirmation.

The Pre-Check-In is a free service offer of the Europa-Park GmbH & Co Hotelbetriebe KG. We are committed to making your stay as comfortable as possible to reduce waiting time, and to accelerate the arrival process. We are therefore offering the Pre-Check-In online, so you can maximise you stay and Experience.Time.Together!

If all data has been transmitted correctly, a success message will appear at the end of the pre-check-in. A confirmation can be printed out immediately. An email with additional confirmation will also be sent.

You can check in your reservation online as soon as you receive your booking confirmation. The Pre-Check-In is possible at any time and is independent from the booked time period. We recommend completing the Pre-Check-In as early as possible. If the Pre-Check-In for your reservation is not available yet, please try again later.

You have the option to save the details of your accompanying travellers for your next stay. In this case, your accompanying travellers will also be suggested in future bookings and Pre-Check-Ins. Please select the option ‘Remember this person for future bookings’ when adding your accompanying travellers.

Perhaps you have booked your stay through a travel agency and not directly with the hotel. In this case, your contact details are not held by the hotel. Therefore, your stay was not automatically linked to your account. Please enter your address again or link your stay beforehand.

Please get in touch with our support team, with a detailed description of the error or a screenshot. You can contact us via email at (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling us at +49 7822 8600.

We use your data exclusively for the fulfilment of the contractual booked services. They will not be passed on to third parties. You can find further information at

The Europa-Park GmbH & Co - Hotelbetriebe KG processes and uses your data to process and implement the accommodation contract. The legal basis for the specified details are the paragraphs 23 and 24 of the Registration Act / GBI and the general terms and conditions.

For an improved hotel process, we also save the dates of birth of the accompanying persons, as age is significant when calculating the price of hotel rooms, tickets as well as buffet prices. Your details will be automatically deleted after 10 years.

A withdrawal is possible at any time via email at, or by post, Europa-Park GmbH & Co - Hotelbetriebe KG, Datenschutz, Europa-Park-Str.4+6, 77977 Rust. We will delete your details immediately. If deletion is not possible due to legal requirements of tax and commercial law, your data will only be processed for legal obligations. Processing for commercial purposes will no longer take place after an objection.


The service of selecting a desired room is exclusively available to all members of the Europa-Park Hotel Friends Programme, free of charge. Room bookings must be made online at or in our Europa-Park Hotel App. There must be at least 30 days between the booking and the day of arrival. If all conditions are met, this option will be displayed in the confirmation window immediately after the online booking.

This function is directly linked to the online booking and cannot be used afterwards, therefore the room can only be selected during the booking process. After the browser window has been closed, this option is no longer available. A subsequent change of the desired room is also not supported online.

The room you have chosen will be treated with the highest priority. Unforeseen changes may occur during hotel operations and therefore a binding commitment is not possible.

No, this service is considered a ‘request’. A 100% guarantee is not possible. The hotel only guarantees for the selected room category. There is no claim for price reduction. If any changes are made, no preliminary information is given.

In every Europa-Park Hotel and in Europa-Park Camp Resort (except the Europa-Park Camping).

No, the desired room will be digitally filed in the reservation. There is no written confirmation.

This service is exclusive for Europa-Park Hotel Friends members only. You can still become a member at any time and free of charge. Sign up here.

All available rooms in the reserved category at the time of the reservation will be shown. If your stay is longer than one night, only the rooms available for the whole stay will be offered. If no free rooms are shown the allocation is exhausted and the option to select a desired room is not possible anymore.

This depends on the personal preferences of each guest. Possible preferences could be: upper floor or ground floor, view, centrally accessible or far away from the lift.

Questions about payment

Hotel rooms do not have to be paid for in advance when booking online. If guests wish to pay on site, a credit card (VISA, AMEX or MASTERCARD) is required as a guarantee.

Reduced rates are offered during some periods, with certain conditions attached to these displayed promotional prices. One of these conditions is immediate payment.

The hotel requires a credit card to guarantee the reservation. If guests do not have a credit card, there is an additional online option to pay in advance. The following options for immediate payment are available online: VISA, MASTERCARD, AMEX, PayPal, IMMEDIATE bank transfer, Paydirekt, giropay (for German bank accounts that support giropay), Checque Vacances and PostFinance (for Swiss bank accounts of PostFinance).

There is a visitor's tax of € 1 per night per adult. This can be paid online after the pre-check-in or directly on site via reception.

At the end of the booking process there is the possibility to enter an invoice address separately from the private address.

Questions about arrangement and wellness vouchers

The vouchers have no expiry date! If the voucher is redeemed at a later date (later season), a surcharge will be charged depending on the price change.

It is possible to directly purchase a voucher for wellness treatments or overnight stays on the booking page. An EMOTIONS gift card can be purchased by telephone on +49 7822 77-6688 or directly via our online shop.

With our Print at Home service, vouchers as well as admission tickets and event tickets can be conveniently printed out yourself.

A voucher can be entered at the end of the booking, when confirming the personal data and method of payment. The voucher can be redeemed on arrival at the reception desk.

Wellness & Spa ‘Santa Isabel’
in the monastery walls of the 4* superior hotel ‘Santa Isabel’

Wellness & Spa ‘Colosseo’
in the ancient Roman wellness temple of the 4* superior hotel ‘Colosseo’

Wellness & Spa ‘Bell Rock’
in the maritime ‘New England’ ambience of the 4* superior hotel ‘Bell Rock’

Questions about the Europa-Park Hotel App

Due to the numerous functions of the Europa-Park Hotel App, all guests of the Europa-Park hotels and the Camp Resort can benefit from its use. Particularly members of our Europa-Park Hotel Friends programme, as they receive a multitude of additional functions.

An internet connection is crucial to use the Europa-Park Hotel App with all its functions.

It is not a must to log in, information and impressions can also be obtained without registration. However, for functions such as managing past and future stays, digital check-out or reserving a table for dinner, registration is essential.

The login and account for room reservation is the same as for the Europa-Park Hotel app. It is also possible to log in to the Europa-Park Hotel app with the Hotel Friends number, if available.

The account is personalised and therefore only provides information about the main person travelling. Persons travelling with you cannot view booked stays. For further questions or feedback please contact

It is possible to log in using several devices at the same time, but the account is always the same.


  • Information about your own device and operating system
  • Personal data such as name, address, date of birth, email are mandatory. Further data may include telephone numbers, profile picture, fellow travellers, etc.
  • Loyalty Programme membership number, Loyalty Programme status, data on past and future stays
  • Notes on individual reservations, guest requests and room preferences


  • Booking overnight stays, reserving tables and wellness offers
  • Managing and registering your own profile with personal data
  • Personalised timeline for your stay with information and tips
  • Receiving push notifications
  • EP-Express Radar and Hotel Shuttle timetable
  • Overview calendar of Europa-Park and Rulantica with opening and show times
  • Mobile Check-Out with payment
  • Countdown function until the next stay
  • Face and Touch ID
  • Europa-Park Radio
  • Linking of reservations which were booked via the tour operator
  • Independent supplementation of past stays
  • Check the credit balance of the EMOTIONS/EPHF voucher card by entering the barcode number
  • Downloading information material such as parking plans, menus and other brochures
  • Information, videos and pictures about events, programmes and activities at Europa-Park hotels, Europa-Park and Rulantica

Push notifications are messages that are sent without opening the Europa-Park Hotel app that appear on the user's smartphone. However, users must be logged in to the Europa-Park Hotel app and have given permission to receive push notifications. Under the settings in the 'More' section you can select whether you would like a push notification as soon as your room is ready on the day of arrival and/or if there are new offers and promotions. In the personalised message centre of the Europa-Park Hotel app account there is also a chronological list of the Push notifications already received.

If the room cannot be checked out independently via the Europa-Park Hotel app, please contact the respective reception desk or send an email to (office hours: Monday-Friday from 09.00 am to 05.00 pm)

Please send problems, wishes or suggestions to Many thanks! (office hours: Monday-Friday from 09.00 am to 05.00 pm)

Questions about the Europa-Park Hotel Friends Program

It is a loyalty programme for guests who regularly stay overnight in Europa-Park hotels and Camp Resorts. Members of the Hotel Friends programme benefit from exclusive advantages and friendly gestures. Find more information and register online at

It is possible to create an account from the age of 16, but to become a member of the Europa-Park Hotel Friends programme, the minimum required age is 18 years old.

Questions about equipment, offers & tips

Hotel guests have free WiFi in all hotels. Simply switch on WiFi, accept the data protection regulations and start surfing.

The wellness and pool areas of Europa-Park hotels are available to all hotel guests free of charge, regardless of the hotel in which you are staying. Furthermore, bathrobes and towels can be rented in the respective areas. Sauna visits are permitted for guests aged 18+. 

We recommend that our guests bring their own bathrobes and towels. The reason for this is that the supplied bathrobes are only one size fits all, all look the same and therefore have a risk of confusion, as well as from a sustainability point of view. Further information about sustainability in the 'More' menu of our Europa-Park Hotel App.

Hotel guests (aged 16+) can train free of charge at Europa-Park's Fitness Club 'Boston Red Sox' at the hotel 'Bell Rock' or at the fitness area ‘Krønasår’, using modern TechnoGym and PowerPlate fitness machines. The use of the equipment is at your own risk. Access requires the use of the room card. More information about courses and opening hours here, in the Europa-Park Hotel app and at the reception.

Each hotel has its own free e-charging station for hotel guests. Please inform the reception team in advance so that the use of the charging station can be activated (maximum parking time: 4 hours).

TYPE2 connection (with up to 11 KW):

2x at the hotel ‘Bell Rock’

2x at the hotel ‘Colosseo'

2x at the hotel ‘El Andaluz’

2x at Hotel ‘Krønasår'

Tesla car owners:
Please follow Tesla's official recommendation for travelling in Germany:
'It is recommended to carry a type 2 charging cable to access public charging infrastructure.’ Please bring your own type 2 charging cable to use the charging facilities at the Europa-Park hotels.

This is a voluntary offer. With this offer, Europa-Park hotels support environmentally friendly travelling. The omission or non-availability of a hotel does not lead to a reduction of the overnight stay price.

TESLA Supercharger
The nearest TESLA Supercharger charging station is at Rasthof Herbolzheim. There are 10 charging stations available (Charging time is 30 minutes).

Further information is available at the hotel reception desk or by telephone on +49 7822 860-0.

Souvenirs, merchandise, fashion, jewellery and much more can be bought in the hotel shops at 'El Andaluz', 'Bell Rock', 'Krønasår' and 'Colosseo' as well as at 'Moda del Colosseo'. Hotel guests can use the free shopping service at Europa-Park before 3pm. Souvenirs bought at Europa-Park are delivered directly to the respective hotel reception and can be picked up there after closing time.

There are several shops in the town of Rust where you can buy groceries, drugstore articles and much more.

ATMs are located in the lobby of the hotels 'Colosseo', 'Santa Isabel', 'Bell Rock' and 'Krønasår'.

At the main entrance and the hotel entrance to Europa-Park, you can rent a pushchair for a fee of €5.00. Depending on availability, pushchairs are available there for the duration of your visit to Europa-Park (ID card required). To make a reservation in advance, please contact or call +49 7822 77-28200.

Hotel guests who require hypoallergenic bed linen can indicate this when booking a room or upon arrival. In case of food allergies, please inform us when making your table reservation (+49 7822 860-5922). The kitchen staff of Europa-Park hotels are trained to prepare special dishes or menus for this case. However, we recommend the á la carte restaurants, so that we can better respond to special requests.

At the Europa-Park hotels, there is one accessible room in each of the hotels 'Colosseo' (4 pers.), 'Santa Isabel' (6 pers.) as well as two in the hotel 'Krønasår' (4 pers.), three in the hotel 'Bell Rock' (2 or 4 pers.) and one accessible room each in the hotels 'El Andaluz' (2 pers.) and 'Castillo Alcazar' (4 pers.). Depending on the themed hotel, the rooms are lovingly-decorated and furnished with attention to detail.

Bathroom: Stepless access, handles in the shower (85cm high) and to the right and left of the WC (can be folded up, 85cm high), WC height 48cm, movement area of at least 150 x 150cm, wash basin underneath.

Rooms: Width of passage to and into the accessible rooms at least 90cm, movement area in front of the bathroom at least 150 x 150cm and in front of the passage to one long side of the bed at least 150 x 150cm, minimum width on one long side of the bed at least 150cm and next to operating devices and in front of furnishings at least 120cm.

Depending on availability, wheelchairs are available at the hotel receptions for the duration of your stay at the hotel (an identity card must be deposited). For advance reservations, please contact or call +49 7822 860-0.

In general, dogs are allowed at the Europa-Park hotels. Per dog & overnight stay, a fee of €13.00 (without food) will be charged. Dogs are not allowed in the hotel restaurants and bars, as well as in all rides and shows. Furthermore, dogs must be kept on a lead at Europa-Park. At Europa-Park's main entrance, dog hygiene packs can be purchased for €1.00. Dogs are not allowed at the Camp Resort.

Safety is the top priority at Europa-Park. This applies not just to the over 100 attractions, but also to the risk of external interference by third parties. For this reason, Europa-Park is in regular and close contact with the police as well as the Federal Criminal Police Office regarding a possible dangerous situation. No information is given about more detailed security measures.