Frequently asked questions

Hotel rooms do not have to be paid for in advance when booking online. If guests wish to pay on site, a credit card (VISA, AMEX or MASTERCARD) is required as a guarantee.

Reduced rates are offered during some periods, with certain conditions attached to these displayed promotional prices. One of these conditions is immediate payment.

  • Easy and secure booking, we work with the ‘SSL secure GlobalSign’ programme
  • Receive a booking confirmation directly after completing the booking
  • Make bookings around the clock from anywhere
  • Large selection of room categories
  • Direct booking possible without credit card
  • No advance payment required*
  • Bookings can be cancelled free of charge up to 3 days before arrival*.
  • Special promotional prices are available at certain times
  • Tickets for events can be booked
  • The number of admission tickets for Europa-Park is freely selectable
  • Wellness treatments can be booked in addition
  • View additional information directly when booking
  • As Best Friend, get 10% discount on overnight stay and breakfast

            * Reduced promotion rates may have special conditions

The hotel requires a credit card to guarantee the reservation. If guests do not have a credit card, there is an additional online option to pay in advance. The following options for immediate payment are available online: VISA, MASTERCARD, AMEX, PayPal, IMMEDIATE bank transfer, Paydirekt, giropay (for German bank accounts that support giropay), Checque Vacances and PostFinance (for Swiss bank accounts of PostFinance).

On the account page, you can view your personal data, as well as upcoming reservations, previous cancellations and table reservations.

Room preferences can also be specified. If the reservation is booked via the tour operator, it is possible to link the external reservation with your own account on the account page. The Hotel Friends programme is also integrated, allowing you to manage eligible stays and view your current status.

Several rooms can only be booked one after the other. At the end of the first reservation there is the possibility to book additional rooms by clicking on 'reserve another room'. The default settings for the travel date, as well as the personal account details, are retained so that further bookings can be made quickly.

A visitor's tax of € 1,- per adult per night will be charged on site. This is to be paid directly at the reception.

Only rarely are rooms requested for identical bookings, such as 5 double rooms. However, Europa-Park hotel guests are given the greatest possible flexibility when booking a room. Therefore, every reservation can be individualised to a great extent - from the room to the tickets for Europa-Park as well as Rulantica, and much more. To ensure that this process does not become too complex and to make it easy to find your way through the booking process, booking several rooms can only be done consecutively.

At the end of the booking process there is the possibility to enter an invoice address separately from the private address.

It is possible to indicate at the time of booking that the booking is being made for another person. It is important to list the names and dates of birth of the persons arriving.

The hotels that are available for the selected combination of number of persons and time period are always displayed. If the desired Europa-Park hotel is no longer available, it is also possible to contact the tour operators Ameropa, Neckermann or DerTour (for Switzerland: Railaway and Hotelplan) to check whether they still have room allocations.

The child is included in the price of accommodation if sleeping in the parents' bed.

For an extra charge of €6.00 per night and per child, a cot can be added to the room, or a normal bed for an extra charge of €15.00 per night and per child (please write your request in the comment line).

Breakfast is included in the room price and does not have to be booked separately. When the room key is issued, a breakfast voucher is issued per night, which must be presented in the restaurant in the morning.

Tickets for Europa-Park and Rulantica are not automatically included in the overnight stay prices. There are however selected offers which include admission tickets for Europa-Park or Rulantica. In this case, this will be explicitly pointed out. In step 1 of the online booking process, only the overnight stay in one of the Europa-Park hotels will be displayed. Admission tickets can be added in the following steps.

You can get your booked tickets at the hotel reception. You can then access Europa-Park directly through the hotel entrance. As a hotel guest, Europa-Park opens early for you; 30 minutes before the official opening time in the summer season and 60 minutes in the winter season, with changing attractions. This can be used from the day-of-arrival with a valid admission ticket. The opening times of Europa-Park can be found here. Europa-Park is closed during the low season.

Please note that the indoor water world Rulantica has a limited capacity. Due to the high demand, we recommend booking the tickets with a hotel reservation before visiting. There is no guarantee that tickets will still be available on-site. You can get your booked tickets at the hotel reception. As a hotel guest, the indoor water world Rulantica opens 60 minutes before the official opening time for you. The opening times of the indoor water world Rulantica can be found here.

In terms of price, it makes no difference whether the tickets are booked online in advance or on site at the reception, regardless of how many days. (Excluded from this is the summer/winter promotion. For this special, the 20% discount can only be granted if the tickets are booked online and the booking conditions are observed). In general, it is cheaper to buy a Europa-Park multi-day ticket instead of a new day ticket every day. Please also note that Rulantica admission tickets are date-specific and availability is limited, so the water world may be fully booked when purchased on site.

After having selected your room, the next step is to add the Europa-Park and Rulantica tickets, as well as any events, to your booking under ‘Events & Extras’.

After the room selection, a Clubcard can be added at the ‘Park tickets’ step. The Clubcard is valid for 1 year from the date of issue. A voucher for the reserved Clubcard is available upon arrival at the reception desk. With this voucher, you can enter Europa-Park once to get your personal Europa-Park Clubcard at the ‘Information at the Tower’. The Clubcard is non-transferable and does not include the parking fees at the Europa-Park car park (free parking spaces during your stay at the hotel are available directly in front of the hotel). If required, the parking pass can be booked at the ‘Information at the Tower’. There are special rates for guests with a disability and wheelchair users.

Promotional rate: On selected periods, the ‘promotional rate’ can be booked with a 20% discount on accommodation, breakfast and admission. Please note the booking conditions. Offer for guests aged 60+: From the age of 60, guests receive a discount on admission tickets for Europa-Park and Rulantica as well as a discount for one overnight stay (Sunday - Thursday). Long stay discount: If you stay for 4 or more nights in one of the Europa-Park hotels or Camp Resort, you will receive a 10% discount on accommodation and breakfast from the 4th night on. Further information and current offers on our website.

Select your desired room FAQ

The service of selecting a desired room is exclusively available to all members of the Europa-Park Hotel Friends Programme, free of charge. Room bookings must be made online at reservations.europapark.de/ or in our Europa-Park Hotel App. There must be at least 30 days between the booking and the day of arrival. If all conditions are met, this option will be displayed in the confirmation window immediately after the online booking.

This function is directly linked to the online booking and cannot be used afterwards, therefore the room can only be selected during the booking process. After the browser window has been closed, this option is no longer available. A subsequent change of the desired room is also not supported online.

The room you have chosen will be treated with the highest priority. Unforeseen changes may occur during hotel operations and therefore a binding commitment is not possible.

No, this service is considered a ‘request’. A 100% guarantee is not possible. The hotel only guarantees for the selected room category. There is no claim for price reduction. If any changes are made, no preliminary information is given.

All Europa-Park hotels as well as the Europa-Park Camp Resort offer this service.

No, the desired room will be digitally filed in the reservation. There is no written confirmation.

This service is exclusive for Europa-Park Hotel Friends members only. You can still become a member at any time and free of charge. Sign up here.

All available rooms in the reserved category at the time of the reservation will be shown. If your stay is longer than one night, only the rooms available for the whole stay will be offered. If no free rooms are shown the allocation is exhausted and the option to select a desired room is not possible anymore.

This depends on the personal preferences of each guest. Possible preferences could be: upper floor or ground floor, view, centrally accessible or far away from the lift.

Cancellation and modification of a reservation

Yes. You can cancel your reservation by logging into your account and navigating to the My Reservations tab. Click on the recycling bin icon to cancel your chosen reservation. Your cancellation will be confirmed by email shortly thereafter.

Please note, you should always check the cancellation policy of your chosen reservation. Special cancellation policies may apply for reservations that cannot be cancelled free of charge (e.g. special rate offers). In such cases, you can find the cancellation policies in the column on the right instead of the recycling bin icon.

If you want to rebook or cancel your prepaid stays, please contact our reservation team at +49 7822 8600

The cancellation conditions vary from room to room. Normally bookings can be cancelled or rebooked free of charge up to 3 days before arrival. You can find the respective booking conditions on the 'Tariff Regulations’ page, as well as in the reservation confirmation. The conditions for reservations that cannot be cancelled free of charge and special offers may differ. In case of late cancellation, we charge a cancellation fee of at least 80% of the accommodation amount.

The reservations department is available daily (excl. 25th December).

During the summer season the reservation department is available at the following times:

Monday - Friday and Sunday: 08.00 am – 09.00 pm

Saturday from 08.00 am – 07.00 pm

During the summer holidays of Baden-Württemberg you can reach the reservation department at the following times:

Monday - Sunday from 08.00 am – 10.00 pm

During the winter and low season, the reservation department is available at the following times:

Monday - Friday and Sunday: 08.00 am – 09.00 pm

Saturday from 08.00 am – 07.00 pm

The reservations department can be contacted by telephone on +49 7822 860-0* and by email at hotel@europapark.deThe group reservation (from 20 persons or 3 rooms) can be made by calling +497822 860-5676 as well as by sending an email to Gruppenreservierung@europapark.de

* for international guests: +497822 860-5679

Pre-Check-In

You can check in online as soon as you receive your booking confirmation. If you have booked your room through a travel agency, the Pre-Check-In will be available two days after the you made the booking at the earliest.

You can find the reservation number on the booking confirmation in the top left corner. If you have booked through a travel agency, please refer to the voucher for your number.

You can check in every reservation online, if you have the first name and surname as well as the email address of the main traveller, and the reservation number. Furthermore, you will need the address of the main traveller and the names and dates of birth of all companions in order to be able to finalise the Pre-Check-In. If the main traveller does not live in Germany, you will also require the passport number (identity card/ID card/passport) of the main traveller.

Of course. You can also check in your Camp Resort booking online as soon as you receive the booking confirmation.

You need the first name and surname as well as the email address of the main traveller, and the reservation number. Furthermore, you will need the address of the main traveller and the names and dates of birth of all companions in order to be able to finalise the Pre-Check-In. If the main traveller does not live in Germany, you will also require the passport number (identity card/ID card/passport) of the main traveller.

Please try again later. If it does not work later either, please get in touch with our support team at precheckin.booking@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

No. The Pre-Check-In is independent from the payment of your reservation. You can pay your reservation online at any time, using your personal payment link on the booking confirmation, or contactless with your credit card at the reception during your stay.

Unfortunately, you cannot edit your details after completing the Pre-Check-In. If you would like to change your details, or have inserted incorrect details, please contact our support team via email (precheckin.booking@europapark.de - We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or call us at +49 7822 8600.

No, you can only change or cancel your reservation via email or by calling us. If you have booked your stay through a travel agency, please get in touch with your contact person there. Please have your reservation number ready. You can contact us at hotel@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

If the conditions of your reservation allow a rebooking or cancellation, then this will also be possible after completing the Pre-Check-In, according to the booking conditions. Please get in touch via email at hotel@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling +49 7822 8600.

If you don’t complete the Pre-check-in, this will not affect your existing reservation. However, we recommend you complete your Pre-Check-In as you will help us make your stay as contactless as possible and accelerate the registration process at your arrival. Thank you!

Yes, you can. The Pre-Check-In is independent from the payment of your reservation. You can pay your reservation online at any time, using your personal payment link on the booking confirmation, or contactless with your credit card at the reception during your stay.

The Pre-Check-In is a free service offer of the Europa-Park GmbH & Co Hotelbetriebe KG. We are committed to making your stay as comfortable as possible to reduce waiting time, and to accelerate the arrival process. We are therefore offering the Pre-Check-In online, so you can maximise you stay and Experience.Time.Together!

You will receive a success message at the end of the Pre-Check-In if all details have been inserted correctly. You will not receive an additional written confirmation.

You can check in your reservation online as soon as you receive your booking confirmation. The Pre-Check-In is possible at any time and is independent from the booked time period. We recommend completing the Pre-Check-In as early as possible. If the Pre-Check-In for your reservation is not available yet, please try again later.

You have the option to save the details of your accompanying travellers for your next stay. In this case, your accompanying travellers will also be suggested in future bookings and Pre-Check-Ins. Please select the option ‘Remember this person for future bookings’ when adding your accompanying travellers.

Perhaps you have booked your stay through a travel agency and not directly with the hotel. In this case, your contact details are not held by the hotel. Therefore, your stay was not automatically linked to your account. Please enter your address again or link your stay beforehand.

Please get in touch with our support team, with a detailed description of the error or a screenshot. You can contact us via email at precheckin.booking@europapark.de (We are here to assist you during regular office hours from Monday to Friday, from 9am to 5pm.), or by calling us at +49 7822 8600.

We use your data exclusively for the fulfilment of the contractual booked services. They will not be passed on to third parties. You can find further information at https://www.europapark.de/en/info/privacy-statement.

The Europa-Park GmbH & Co - Hotelbetriebe KG processes and uses your data to process and implement the accommodation contract. The legal basis for the specified details are the paragraphs 23 and 24 of the Registration Act / GBI and the general terms and conditions.

For an improved hotel process, we also save the dates of birth of the accompanying persons, as age is significant when calculating the price of hotel rooms, tickets as well as buffet prices. Your details will be automatically deleted after 10 years.

A withdrawal is possible at any time via email at datenschutz@europapark.de, or by post, Europa-Park GmbH & Co - Hotelbetriebe KG, Datenschutz, Europa-Park-Str.4+6, 77977 Rust. We will delete your details immediately. If deletion is not possible due to legal requirements of tax and commercial law, your data will only be processed for legal obligations. Processing for commercial purposes will no longer take place after an objection.