Frequently asked questions

You can book one room after another. At the end of your first reservation you will have the opportunity to click ‘book further rooms’ to book an additional room. This way your pre-selected dates as well as account details stay in your booking form which means you can quickly go through the menu and complete your booking.

On very few occasions the room requests are for identical bookings (for example 5 double rooms).

On our platform we want to ensure to provide you the best choice possible when selecting your rooms. This means every reservation is individual from selecting your room to Europa-Park entrance tickets as well as additional service.

To ensure that the process is not too complex and you can navigate around the booking steps easily you can only book one room at the time.

You can get your booked tickets at the hotel reception. You can then access Europa-Park directly through the hotel entrance. As a hotel guest, Europa-Park opens early for you; 30 minutes before the official opening time in the summer season and 60 minutes in the winter season, with changing attractions. This can be used from the day-of-arrival with a valid admission ticket. The opening times of Europa-Park can be found here. Europa-Park is closed during the low season.

Please note that the indoor water world Rulantica has a limited capacity. Due to the high demand, we recommend booking the tickets with a hotel reservation before visiting.

There is no guarantee that tickets will still be available on-site. You can get your booked tickets at the hotel reception. As a hotel guest, the indoor water world Rulantica opens 60 minutes before the official opening time for you. The opening times of the indoor water world Rulantica can be found here.

You can enter the coupon/voucher at the end of your booking, after confirmation of your data and the method of payment.

Displayed will only be the hotels which are available at the selected period of time. 
If you are nevertheless interested in a special hotel, you can contact the tour operator Ameropa or DerTour (in Switzerland: Railaway and Hotelplan) for more information.

Generally you don’t have to pay for your room in advance when booking online. You are only required to register your credit card to guarantee your reservation.

There are however special offers available for selected time periods which have different payment conditions. Those clearly noted offers do require advance payment. 

You can choose from the following online payment methods: VISA, MASTERCARD, AMEX, PayPal, Klarna Sofort Banking (instant bank transfer), giropay (if you have a German bank account which is registered for giropay) as well as PostFinance (if you have a Swiss bank account with PostFinance). 

The hotel will require a credit card to make the booking. If you don’t have a credit card you will have the option to pay online in advance for the booking. Please select during the booking process the option giropay. Via giropay you can conveniently pay via an online bank transfer from your own account (assuming that you have a German account and that your bank cooperates with giropay).

Select your desired room FAQ

The Select Your Desired Room service is free of charge and open exclusively to all members of Europa-Park’s Hotel Friends Program.

You have to book your room online at The reservation has to be made at least 30 days before the arrival date. If all conditions are met, this option will appear directly after the booking process in the confirmation screen.

No, the service is directly attached to the online reservation. The selection of the room has to be made during the reservation process. After the browser screen is closed, the offer expires. A posterior change to the desired room is not supported online.

The selected desired room will be treated as highest priority. There may always be unforeseen changes in hotel operations. A binding commitment is therefore not possible.

No, this service is considered a ‘request’. A 100% guarantee is not possible. The hotel only guarantees for the selected room category. There is no claim for price reduction. If any changes are made, no preliminary information is given.

All Europa-Park hotels as well as the Europa-Park Camp Resort offer this service.

No, the desired room will be digitally filed in the reservation. There is no written confirmation.

This service is exclusive for Europa-Park Hotel Friends members only. You can still become a member at any time and free of charge. Sign up here.

All available rooms in the reserved category at the time of the reservation will be shown. If your stay is longer than one night, only the rooms available for the whole stay will be offered. If no free rooms are shown the allocation is exhausted and the option to select a desired room is not possible anymore.

This is up to your personal preference. Do you prefer rooms on higher floors or a room on the ground floor? Is the view important to you? Should your room be easy to reach or further away from the lift? Choose from all free rooms the one which is the most appropriate for you or in which you have felt particularly comfortable during one of your previous stays.

Cancellation and modification of a reservation

Yes. You can cancel your reservation by logging into your account and navigating to the My Reservations tab. Click on the recycling bin icon to cancel your chosen reservation. Your cancellation will be confirmed by email shortly thereafter.

Please note, you should always check the cancellation policy of your chosen reservation. Special cancellation policies may apply for reservations that cannot be cancelled free of charge (e.g. special rate offers). In such cases, you can find the cancellation policies in the column on the right instead of the recycling bin icon.

If you want to rebook or cancel your prepaid stays, please contact our reservation team at +49 7822 8600

Cancellation policies differ from room to room. Normally you can change or cancel your booking free of charge up to 3 days before arrival. You will find conditions for respective bookings under the Rate Provision tab. You can also find this information in your confirmation email. Please note that the conditions for reservations that cannot be cancelled free of charge and for special offers may differ. In such cases you will find the cancellation policies in the column on the right in your account under the My Reservations tab instead of the recycling bin icon.